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UXAustralia 2012 in Review
Going to UXAustralia is more that just another conference, it’s like coming home to old friends. It’s a time when the UX community comes together for a brief 4 days (2 days of workshops, 2 days of...
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Looking Beyond Rice and Water
I’ve been back from UXAustralia 2012 for a few weeks; some elements have faded, while some have been reinforced. This is the reality of work life. There were a number of talks that kept coming back to...
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Remembering Home Page Buttons
The home button is very important for the navigation of any large website (discounting blogs here). It’s used by people for lots of reasons, but more often that not, after they have got lost. When...
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Customer Disconnection?
As a UX Consultant I see a great deal of disconnection between providers and customers all the time. In large respected organisations I have often seen support people, call center staff, BAs,...
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Sustaining the Jam
Sketchnote of the Jam for 2012 Over the last weekend, 2-4 November, I participated in the first ever Perth Sustainability Jam, as part of the Global Sustainability Jam, 48 hours, 59 locations saving...
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Heretical Ideas – Abandon all the Pretty Reports
A few years ago I proposed that we stop wireframing everything and that we do some sketches and then prototype. I’m really glad the message has got out and people are considering that wireframing is...
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UX First, Web Standards and Accessibility Second
Web Standards and Web Accessibility aren’t that important. There I said it. When normal people (non technical, non web industry) use a website, app or online service, they only consider their...
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Ignoring Customer Comments and Feedback
What do you do when you get feedback from a client or customer. Do you file it away, never to see the light of day. Read and delete it. Dismiss it, or look for justification to defend the actions...
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UI is not UX. Remember that!
It amazes me suddenly everyone is a UX designer, what next UX postal workers. I suspect that most UX designers don’t really know what is involved with a real customer centric process. When discussing...
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The Web was Build for Continuous Delivery
Interestingly Jared M. Spool waxed on recently about slowing down and changing the design process, from one large change to just hundreds of small testable alterations. Now this is nothing really that...
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